Customer, IRS, is running into a situation where they are unable to see if a CUCM user has exisiting configurations such as devices or voicemail.
This is the scenario:
The User ID Global Variable has Lookup enabled to validate against the user via the Contact Manager Application Server. When going to provision a user and the User ID is selected, there is no message that the user has exisiting configurations in CUCM if they do.
The customer cannot change the validation from Contact Manager to CUCM because in their environment, users are first added to Contact Manager, and later on added to CUCM. So at provisioning time, they select the Contact Manager User from the drop down, and schedule the Job to run the next day so that when the Job runs, the user would have already been added to CUCM.
Customer would like a way to continue using Contact Manager as a lookup validation but also be prompted if the user has an exisiting configuration in CUCM and/or a Voicemail.
Samuel Araujo
