Feature Requests

This is a feature request to add support for the Business Texting option/toggle in the Calling section of Webex Control Hub User templates. APM Version: 5.6.2.896 GA 2024-04-09Build Number: 5.6.133.4

First, for context, the rubric describing how the DN Pool holding cell feature works is as follows: There is a table in the APM database called dn_pool_hold_cell whose purpose is to essentially reserve DNs in an effort to prevent concurrent provis...

Would be helpful if ACM was an option along with (User, Phone, Directory Number, and Tags). It could search ACM just once no matter how many service groups are selected, and display the output just like an end user entry in the results. This would...

Integrate RIS Database Data into SQL Reports Description: Extend Report Manager's capabilities to pull and join data from the Realtime Information Services Database (RISdb) to include phone registration status in SQL reports. This integration woul...

On-Demand Reporting from Akkadian Dashboard Description: Make "Report Manager" reports viewable directly from the user dashboard. Specifically, enable reports that query the Cisco Unified Communications Manager (CuCM) SQL tables, (not Akkadian pro...

At this time you can set Agent Attributes in an Add UCCE Agent template but not in an Edit UCCE Agent template (only allows it to be configured at provision). Customer would like the option to hard code it in the Edit Template instead. picture of ...

Customer is using Provisioning Manager with Microsoft Teams only. All of their DN Pools are Universal type (Templates > DN Management > Universal) and they currently have 983 DN Pools and expect that number to grow to over 1200. Their provis...

The customer wants to be able to match Incoming Calls to Corporate Directory to their Corporate Directory retrieved from LDAP so the operator can see who the incoming call is for.

Client IRS is requesting some enhancements to our API: dnpool/{id} – Currently, the results of this API do not include the numbers in the DN Pool’s Exceptions List getsitetemplatebyservicegroup/{id} – Currently, this API does not return a containe...

Customer, Mohegan Sun, would like the ability to trigger LDAP syncs in Unity from APM, similar to how it works with APM and CUCM.