Feature Requests

Currently, users authenticate to the Web UI using only a username and password. While this provides basic security, a lot of customers have been wanting 2FA since password-based authentication alone can be vulnerable to phishing, credential reuse,...

Currently, the Operators Call History Report displays timestamps in the local server timezone (e.g., EDT) when viewed in the web portal. However, when the same report is exported as a CSV file, the timestamps are formatted in UTC. This discrepancy...

Request: The customer is requesting a feature within Akkadian Provisioning Manager (APM) that allows administrators to lock Directory Numbers (DNs) to prevent them from being deleted via APM. Use Case: In CUCM, certain DNs are actively used for cr...

The customer is requesting the ability to format variables within user templates to dynamically generate values. Specifically, to create an email ID using the first letter of the first name combined with the full last name (e.g., jdoe for John Doe...

Currently, under Console Management > Speed Dials in the ACS server administration web UI, there is no way to search for individual Speed Dial entries, sort them by column (e.g. alphabetically), and the entries are not automatically re-sorted a...

I would like to request the ability to set or have the option to modify the CSS for call forward and call pickup settings for the line. It is grayed out when I try to modify it. The only way to modify it now is to go through CUCM. Please see attac...

This is a feature request to add support for the Business Texting option/toggle in the Calling section of Webex Control Hub User templates. APM Version: 5.6.2.896 GA 2024-04-09 Build Number: 5.6.133.4

First, for context, the rubric describing how the DN Pool holding cell feature works is as follows: There is a table in the APM database called dn_pool_hold_cell whose purpose is to essentially reserve DNs in an effort to prevent concurrent provis...

Would be helpful if ACM was an option along with (User, Phone, Directory Number, and Tags). It could search ACM just once no matter how many service groups are selected, and display the output just like an end user entry in the results. This would...

Client IRS is requesting some enhancements to our API: dnpool/{id} – Currently, the results of this API do not include the numbers in the DN Pool’s Exceptions List getsitetemplatebyservicegroup/{id} – Currently, this API does not return a containe...