Feature Requests

1 Vote

Timezone Selection for Call History Report Export

Currently, the Operators Call History Report displays timestamps in the local server timezone (e.g., EDT) when viewed in the web portal. However, when the same report is exported as a CSV file, the timestamps are formatted in UTC. This discrepancy...

Created 10 Oct 13:23 by Shane Stamper

Akkadian Console

0
2 Vote

Ability to sort Speed Dials in ACS web administration

Currently, under Console Management > Speed Dials in the ACS server administration web UI, there is no way to search for individual Speed Dial entries, sort them by column (e.g. alphabetically), and the entries are not automatically re-sorted a...

Created 22 Jan 18:25 by Guest

Akkadian Console

0
2 Vote

Console Operator Support for Webex Calling

We are planning to move away from Cisco Call Manager and our on-prem phone system and go to a Webex Calling cloud-based system. We will like the Akkadian Console to work in the Webex Calling cloud environment.

Created 14 Mar 14:25 by Lloyd Anikon

Akkadian Console

0
1 Vote

Ability to support Match Incoming Call to Corporate Directory on Console

The customer wants to be able to match Incoming Calls to Corporate Directory to their Corporate Directory retrieved from LDAP so the operator can see who the incoming call is for.

Created 07 Oct 15:52 by Lloyd Anikon

Akkadian Console

0
1 Vote

Ability to search for DNs on the DN Management page

Customer is using Provisioning Manager with Microsoft Teams only. All of their DN Pools are Universal type (Templates > DN Management > Universal) and they currently have 983 DN Pools and expect that number to grow to over 1200. Their p...

Created 02 Aug 15:14 by Guest

Akkadian Console

0
1 Vote

Ability to support TCT/BOT/TAB phone endpoints

We use Webex endpoints (CSF, TCT, BOT) that are registered to CUCM. So for example I’m using my CUCM-registered Webex softphone with my CUCM x1816 on it. ACO isn’t reflecting when a user is on their phone using a Webex client (either softphone or ...

Created 25 Apr 18:50 by Lloyd Anikon

Akkadian Console

0
1 Vote

Ability to see call history details in Console Web

Customer case: My Receptionists all have a shared line associated with their profiles, and although they can all see those calls to the shared line in call history, we'd like to see specific call details (not just the caller ID, but specifically w...

Created 23 Apr 13:33 by Lloyd Anikon

Akkadian Console

0
3 Vote

Web Console - Ability for Admins to Unlock user accounts

Currently the web console locks out users after three unsuccessful login attempts and unlocks the account after 30 minutes. The user would like for there to be an option to unlock the account from the server admin to avoid restarting the server vi...

Created 08 Feb 20:48 by Joanna Niles

Akkadian Console

3
1 Vote

[ACS Server] Ability to send notification emails for scheduled backups & sync status

Customer would like the option for the ACS server to send notification emails which depict the status (success, failed) and related details of scheduled backups & application server syncs. Customer: WR Berkley Contact: Gregory Simms

Created 08 Mar 17:15 by Will Powers

Akkadian Console

0
1 Vote

Store call history up to 6 months back

Client wants to be able to reference call history in ACO up to 6 months back.

Created 13 Jul 14:24 by Ashley Retamozo

Akkadian Console

0