Feature Requests

At this time you can set Agent Attributes in an Add UCCE Agent template but not in an Edit UCCE Agent template (only allows it to be configured at provision). Customer would like the option to hard code it in the Edit Template instead. picture of ...

The customer wants to be able to match Incoming Calls to Corporate Directory to their Corporate Directory retrieved from LDAP so the operator can see who the incoming call is for.

Customer, Mohegan Sun, would like the ability to trigger LDAP syncs in Unity from APM, similar to how it works with APM and CUCM.

Customer, IRS, would like the option to to choose the Gateway/Route List in a Route Pattern at provisioning time.

Customer case: The customer has added a private line to myself (several days ago) Set-CsPhoneNumberAssignment -Identity user1@contoso.com -PhoneNumber '+1442032576694' -PhoneNumberType DirectRouting -AssignmentCategory Private He can see the numbe...

UNC Hospitals would like the ability to export universal dn pool entries.

Customers get confused about whether their new license has been applied even though it has been used. When customers apply a new license to the server, the date from the initial purchase still shows on the server. Customers want to have the date o...

Customer is using Provisioning Manager with Microsoft Teams only. All of their DN Pools are Universal type (Templates > DN Management > Universal) and they currently have 983 DN Pools and expect that number to grow to over 1200. Their provis...

Customer is using Provisioning Manager with Microsoft Teams only. All of their DN Pools are Universal type (Templates > DN Management > Universal) and they currently have 983 DN Pools and expect that number to grow to over 1200. Their p...

add the product specific section of the device to provisioning on the 840.