Feature Requests

would like to see phone control for the newer 98XX phones that got released as well as the 9821 that just came out

UNC Health wants to use the auto delete phone option under automation, but would like to do it based on the device being not registered for 365 days. They want to make the number of days/weeks field to be updated so they could type in the number o...

UNC wants to replicate a critical function currently available in their legacy CCMP system but missing from the APM product. Supervisors, particularly for a large team of around 70 agents, need to frequently change agent duties and skill levels, s...

UNC is asking for a self-service portal where an agent could log in and change their own attributes. The second, alternative option is a restricted-access job within APM itself; this job would leverage the agent's login to auto-populate their own ...

To create a new agent in APM, they must first add a placeholder number to the user's Active Directory (AD/LDAP) profile, run a sync to import that user into Call Manager, and only then can they build the agent in APM. UNC argues that this multi-st...

UNC wants to replicate a critical function currently available in their legacy CCMP system but missing from the APM product. Supervisors, particularly for a large team of around 70 agents, need to frequently change agent duties and skill levels, s...

Background: When configuring Teams Voice call forwarding in the provisioning portal, administrators can select a forwarding target (e.g., user, call queue, auto attendant, or resource account) under "If unanswered → Forward to a person". Currently...

Customer, Advent Health, would like the ability to exclude Lines from appearing in the Edit Line Template selection field by their description value.

Summary Add support in PME for assigning and viewing private phone numbers that are not tied to a user’s primary office location. This enables employees who temporarily relocate to continue receiving calls without disrupting their permanent config...

would like device registration report to be visible to all our current users as it is very useful when updating firmware to track which phones have not upgraded. currently you need to have access to system which we do not want to give everyone acc...