The customer is requesting the ability to format variables within user templates to dynamically generate values. Specifically, to create an email ID using the first letter of the first name combined with the full last name (e.g., jdoe for John Doe).
They are looking for support for more advanced variable formatting or manipulation, such as extracting substrings (e.g., the first character of a variable), to allow greater flexibility in how template values are constructed.
Shane Stamper
