Feature Requests

User requested an option to adjust the duration of the popup when recieving incoming calls in ACO

Customer would like the ability to create multiple super admin accounts on their aCS server. There is no way to create an additional account with the same level of access as the super administrator account. Having multiple users with a super user ...

Issue reported by Diane from K& L Gates. Akkadian Console client software it is called Transfer and the other one is Direct Transfer. I just did not understand why they renamed it “Redirect” in Web Console. Attached are the icons shown in the ...

The Web Console Directory only supports the "Contains" search behavior. Client, Great West Casualty, will like the ability to change this to "Starts With" behavior.

Tino Brown from Centura Health would like for us to add the ability to add, update, and delete directory contacts in aCO Web with MSSQL used as a directory source.

Customer Robert Burlingame of BKD would like the ability to export the tables on pages such as Groups and Operators within the aCS admin interface to a CSV file. This will allow for a quick and efficient way to import this information into adminis...

Customer Robert Burlingame of BKD would like the ability to sort by any column on pages having tables within the aCS admin interface, such as Groups and Operators. This will allow for a quick and efficient way to view long lists of items without h...

Lance Loudan from Snell & Wilmer LLC would like for us to add functionality in the Console Server/Web to be able to import and sync shared notes amongst operators.

Julie Immediato from Wachtell Lipton Rosen & Katz would like for us to add an option to be able to right click on a contact name in aCO and choose Transfer to Home (or other phone number). Right now the only options available are Place Call Ph...

Mark Amick from North Kansas City Hospital would like for us to add DTMF support in aCO web if possible. aCO web does not currently support it and they have expressed interest in us adding DTMF support if possible.