Feature Requests

The customer wants to be able to match Incoming Calls to Corporate Directory to their Corporate Directory retrieved from LDAP so the operator can see who the incoming call is for.

Customer is using Provisioning Manager with Microsoft Teams only. All of their DN Pools are Universal type (Templates > DN Management > Universal) and they currently have 983 DN Pools and expect that number to grow to over 1200. Their p...

We use Webex endpoints (CSF, TCT, BOT) that are registered to CUCM. So for example I’m using my CUCM-registered Webex softphone with my CUCM x1816 on it. ACO isn’t reflecting when a user is on their phone using a Webex client (either softphone or ...

Customer case: My Receptionists all have a shared line associated with their profiles, and although they can all see those calls to the shared line in call history, we'd like to see specific call details (not just the caller ID, but specifically w...

We are planning to move away from Cisco Call Manager and our on-prem phone system and go to a Webex Calling cloud-based system. We will like the Akkadian Console to work in the Webex Calling cloud environment.

Customer would like the option for the ACS server to send notification emails which depict the status (success, failed) and related details of scheduled backups & application server syncs. Customer: WR Berkley Contact: Gregory Simms

Currently the web console locks out users after three unsuccessful login attempts and unlocks the account after 30 minutes. The user would like for there to be an option to unlock the account from the server admin to avoid restarting the server vi...

Client wants to be able to reference call history in ACO up to 6 months back.

Provisioning Manager has the option to schedule a backup to a SFTP server. Would like the same feature for the Akkadian Console.

Client does not want to have to type the mobile number to do a consult transfer to a mobile line.